GT 1200 series

GT 1200 series

Field Support Tool

Download our Field Support Tool app for assistance with installation and troubleshooting: Download the documentation

Documentation

GT 1200
GT 1210

Shipping Instructions

Devices shipped by air must be in ship mode with ship mode magnet in place as illustrated below:

Please verify ship mode status with customer support

Contact Support

Installing a sensor or a peripheral device with your GT 1210? Download the documentation:

ST 2100 (Please see GT 1200 Installation Guide on page 32)
DS 300
TS 300
IS 400

Training videos

GT 1210 and DS 300 installation

Resources

ORBCOMM University provides you access to learning plans as you get started with the ORBCOMM platform. If you would like to request access simply visit the registration page.

If you are looking for some just in time videos, visit our YouTube playlist for the ORBCOMM Platform.

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year.

Customers have three convenient ways to reach Customer Care:

Phone

1-800-ORBCOMM (North America Toll-Free)
+1-804-404-8681 (US/International Toll)
+44 800 538 5909 (UK Toll-Free)
+44 20 3855 6153 (UK Toll)
+353 1 582 4013 (Ireland)
+49 800 6722666 (Germany, Austria, Switzerland)
+61 8 6186 9633 (Australia)
+64 9 884 1439 (New Zealand)
+1-613-836-2222 (ST and IDP Series Products)

Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.