PT 6000

Field Support Tool

Download our Field Support Tool app for assistance with installation and troubleshooting: Download the documentation

Documentation

PT 6000 with ST 2100 installation guide (Thermo King)
PT 6000 with ST 2100 and 1-Wire PC installation guide (Carrier)

Installation videos

PT 6000 with ThermoKing
PT 6000 with Carrier

Resources

ORBCOMM University provides you access to learning plans as you get started with the ORBCOMM platform. If you would like to request access simply visit the registration page.

If you are looking for some just in time videos, visit our YouTube playlist for the ORBCOMM Platform.

ORBCOMM Customer Care: Timely, Dependable, Expert.

ORBCOMM is committed to providing dependable and timely resolution of all customer inquiries, 24 hours a day, 365 days a year.

Customers have three convenient ways to reach Customer Care:

Phone

1-800-ORBCOMM (North America Toll-Free)
+1-804-404-8681 (US/International Toll)
+44 800 538 5909 (UK Toll-Free)
+44 20 3855 6153 (UK Toll)
+353 1 582 4013 (Ireland)
+49 800 6722666 (Germany, Austria, Switzerland)
+61 8 6186 9633 (Australia)
+64 9 884 1439 (New Zealand)
+1-613-836-2222 (ST and IDP Series Products)

Every call is ticketed and tracked. If a follow-up is required, it is expeditiously directed to a subject-matter expert.

Email

Customer.Care@orbcomm.com
Every email received by ORBCOMM generates a case within our system, so that we can track and measure our service levels.

Web

ORBCOMMunity
The ORBCOMM Community Portal lets users see real-time ticket status, RMAs, Q&A, download documents and more. To request access, please send an email to Customer.Care@orbcomm.com.